Returns

Need To Return An Item? No Problem...

Returning your unwanted purchase couldn't be easier. If the item doesn't fit or you've changed your mind and would like to send it back, just follow the instructions below and we will either arrange a refund or exchange for you.


Before Returning Your Item

  • All returns must be made within 7 days of receiving your ordered goods from us. Our shipments are always sent via recorded signed for delivery and exspect your returned items to be also.
  • You must advise us accordinly via email before returning any item back for a return by emailing us at orders@menswearonline.co.uk.
  • You must return the garment in it's original, saleable condition with all the original packaging and tags in place
  • We can only accept returns on unaltered garments

How To Return

  • Enclose your original invoice/packaging slip along with a note giving the reason for the return or the exchange
  • Package the garment safely & securely so that it cannot be damaged whilst in transit

Please email notification to staff@menswearonline.co.uk to arrange a return of any items.


For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.


Delivery Charges For Returns

  • If you are returning an unwanted item or an item then we can not refund your delivery charges
  • If your goods are damaged on arrival then we will refund your costs for returning the item

About Your Refund

All items must be returned to us following the guidelines and conditions above before a refund or replacement is issued.

Exchanged items will only be dispatched after the returned goods have been received complete and undergone a quality control check.

Refunds to you will normally be made within 5 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card excluding shipping charges unless faulty (please see above). International customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

All exchanges are offered subject to product availability and the customer will incur any shipping costs for such exchanges.

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